Job Description

Business/ Financial

Explain hospital services to every walk-in and registered patient and ensure conversions

Implementation of clinical and administrative protocols & procedures.

Act as a SPOC (Single point of contact) to ensure proper deliverables to

clients and to maintain long lasting relationships with them

Operations

Responsible to have complete orientation of operating software of Hospital.

To conduct daily briefing with staff for day to day activates.

Coordinating with all OT staff /MICU staff/ Billing staff/ for planned major surgery procedures, surgery clearance and patient shifting.

Ensure the Hospital is clean in coordination with the House Keeping Department.

Coordinating with all laboratory in-charge and Bio medical in charge and ensure that all equipment's should be in working order.

Responsible for efficient functioning of front office personnel processes system and ensure Front office Team awareness and readiness towards emergency

Customer

To achieve 90% and above score in patient satisfaction index on a monthly basis.

Investigate and resolved customer inquiries and complaints in a timely and empathetic manner

To make inpatient rounds, ask open-ended questions to assess patient needs and ensure the services provided delight the patient and patient family members.

Provide prompt, courteous, efficient and personalized service to all patients.

People

To foster peer support; provide training to others regarding the hospital wide policies and processes.

To extend support and coordinate services in line with the Clinical Team's & Nursing Team's requirement.

To constantly interact with respective departments to negotiate and expedite scheduling and completion of tests, procedures, and consultations.

Coordinating with Credit Helpdesk/Billing Team for credit patients and updating the patients/patient family members regarding their approval status at periodic interval.

Any other portfolio that may be entrusted by the management from time to time.

Educational Qualifications:

MHA,MBA in Hospital & Health care

Work Experience

3-4 years of experience as an PCS in Health Care Industry

Should be a good listener and exceptional in people management.

Good in Attitude & Analytical skills

Expected Deliverables:

Ensure patient delight

Execute the SOP as per the guidelines

Inculcating the culture of cohesiveness.

Job Type: Full-time

Pay: ₹11,139.56 - ₹25,000.00 per month

Benefits:

Provident Fund
Experience:

total work: 1 year (Required)
Work Location: In person