Job Description

Job Title: Couple Coordinator / Patient Care Coordinator (IVF)

:

To act as the

single point of contact for IVF couples

, coordinating medical procedures, counselling schedules, investigations, billing, and follow-ups to ensure a smooth and stress-free treatment journey.

Roles & Responsibilities:

Coordinate and guide couples through

IVF / IUI / fertility treatment processes

Schedule and manage

appointments, scans, procedures, and follow-ups

Explain treatment flow, investigations, and timelines (non-clinical) Liaise between

doctors, nurses, embryologists, lab, pharmacy, and billing

Ensure completion of

consent forms, documentation, and case files

Support couples emotionally and ensure patient comfort Track treatment progress and update records accurately Coordinate billing estimates, package explanation, and payment follow-ups Handle patient queries, feedback, and grievances politely Maintain

confidentiality and ethical standards

Ensure adherence to hospital SOPs and NABH guidelines Assist in discharge summary coordination and post-treatment follow-ups

Skills & Competencies:

Excellent communication and counselling skills Empathy, patience, and patient-centric approach Ability to handle sensitive cases and emotional situations Basic medical knowledge of IVF (training will be provided)

Qualification:

Graduate in

Life Sciences / Nursing / Social Work / Psychology

Experience in

IVF / Hospital / Healthcare coordination

preferred

Experience:

1-5 years in IVF coordination and patient care
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Work Location: In person