Job Description

Job Title - Patient Care Coordinator

Location

- Bangalore

Role Purpose

The Patient Care Coordinator plays a pivotal role in guiding patients who have been prescribed surgical procedures, helping them move confidently from a state of pain and uncertainty to recovery and well-being.

This role acts as the

single point of trust and coordination

between the patient, doctor, insurance teams, and internal hospital stakeholders to ensure a seamless, compassionate, and well-executed care journey.

Key Responsibilities

1. Patient Counseling & Emotional Support

Meet patients who have been prescribed surgical procedures and engage with them in a calm, empathetic, and reassuring manner. Clearly explain the surgical journey, from consultation to admission, surgery, discharge, and recovery, using patient-friendly language. Proactively identify patient anxieties, fears, or hesitations and address them through clarity, education, and reassurance.

2. Doctor Alignment & Care Execution

Understand the treating doctor's clinical approach, intent, and recommended care pathway. Act as an extension of the doctor by ensuring the treatment plan is communicated and executed accurately across teams. Maintain strict adherence to clinical instructions while translating them into actionable steps for patients and support teams.

3. Cross-Functional Coordination

Coordinate seamlessly with:

Concierge and admission teams for scheduling and logistics Business and billing teams for financial clarity and transparency Doctors and nursing staff for timely clinical execution Track progress across all touchpoints to ensure zero gaps or delays in the patient journey.

4. Ownership of the Patient Journey

Take end-to-end ownership of assigned patients--from surgery recommendation to post-procedure stabilisation. Serve as the primary point of contact for patients and their families throughout the journey. Ensure patients feel supported, informed, and cared for at every stage of their treatment.

Desired Skills & Competencies

Strong interpersonal and communication skills with a high degree of empathy Ability to explain complex medical processes in simple, reassuring language High ownership mindset with excellent follow-through and attention to detail Strong coordination and stakeholder management skills Ability to work closely with doctors and clinical teams with professionalism and discretion Comfort working in fast-paced hospital environments

Educational Background & Experience

Graduate in any discipline (Healthcare, Life Sciences, Nursing, Allied Health, or Management preferred) Prior experience in hospitals, patient coordination, healthcare operations, insurance coordination, or patient experience roles is an advantage

What You Gain

Be part of

India's first truly patient-centric hospital system

Work closely with senior doctors and clinical leaders Get trained in

next-generation hospital experience, patient communication, and care navigation

Make a real, visible impact by helping patients transition from pain and anxiety to confidence and recovery Build a meaningful career at the intersection of healthcare, empathy, and execution

Contact

: 6290917626 or subham.barman@superhealth.co.in

Job Type: Full-time

Pay: ?14,419.14 - ?50,000.00 per month

Benefits:

Provident Fund
Work Location: In person