Job Description

Handle incoming and outgoing calls to engage potential and existing patients. Bridge the communication gap between doctors and patients to ensure clarity and satisfaction. Accurately document call details, patient information, and follow-ups in the EHR system. Schedule appointments efficiently while reconciling patient needs with provider availability. Conduct cold calls using provided leads to generate appointments and convert inquiries into sales. Educate patients on services, treatment options, and benefits to drive enrollment. Follow up with interested patients to increase conversion and reduce no-show rates. Meet and exceed daily, weekly, and monthly call and conversion targets. Maintain high levels of customer service while handling objections professionally. Update and maintain accurate patient and lead records in CRM/EHR systems. Identify upselling and cross-selling opportunities where appropriate. Ensure compliance with healthcare privacy and data protection standards (HIPAA).
Requirements

Must be a graduate. Should have knowledge in medical terms. Should be able to work together in a team. International call center/BPO experience preferred. Should have experience working in the sales process as an added advantage. Experience working in Microsoft Excel and word. Flexible working in night shifts.
Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?500,000.00 per year

Benefits:

Health insurance Paid sick time Provident Fund
Application Question(s):

Have you worked in a healthcare, hospital, or medical voice process before? If yes, in what role? We are conducting a face-to-face interview for this role. Please confirm your availability on Monday, 12th January.
Experience:

Inbound voice: 2 years (Required) Outbound voice: 2 years (Required)
Location:

Kothanur, Bengaluru, Karnataka (Required)
Shift availability:

Night Shift (Required)
Work Location: In person