Job Description

Job Title:

Patient Care Coordinator (PCC)

Department:

Patient Services / Operations

Reports To:

Front Office Manager / Hospital Administrator

Job Summary

The Patient Care Coordinator (PCC) acts as a liaison between patients, families, doctors, and hospital departments to ensure smooth patient flow, high-quality service, and a positive patient experience from admission to discharge.

Key Responsibilities

Patient Coordination & Support

Assist patients and attendants during registration, admission, and discharge Guide patients through hospital processes, departments, and services Ensure patient comfort, safety, and satisfaction

Doctor & Department Coordination

Coordinate with doctors, nurses, diagnostics, pharmacy, and billing teams Schedule appointments, investigations, and procedures Ensure timely patient movement and reduce waiting time

Patient Experience & Grievance Handling

Address patient queries and complaints courteously Escalate issues to concerned departments or management when required Collect and report patient feedback

Documentation & Billing Support

Support admission forms, consent forms, and insurance documentation Coordinate with billing and TPA/insurance desks Ensure accuracy of patient records and data entry

Compliance & Quality

Follow hospital policies, NABH standards, and patient confidentiality norms Maintain hygiene, safety, and infection control protocols

Skills & Competencies

Excellent communication and interpersonal skills Patient-focused and empathetic approach Coordination and multitasking abilities Basic knowledge of hospital operations and billing Computer proficiency (HIS, MS Office)

Qualifications & Experience

Graduate in any discipline (Healthcare background preferred) 1-3 years of experience in hospital front office or patient services Freshers with good communication skills may be considered

Working Conditions

Rotational shifts, including weekends and holidays Continuous interaction with patients and hospital staff
Job Type: Full-time

Pay: ₹11,868.36 - ₹30,171.31 per month

Benefits:

Health insurance Provident Fund
Work Location: In person