Job Description

About Us:

Skinroots is a premium dermatology and aesthetics clinic, committed to offering advanced treatments and delivering exceptional patient experiences. We are expanding our team and seeking a Patient Support Executive to enhance our service quality and patient engagement.

Role Overview:

As a Patient Support Executive or Patient care coordinator, you will be the first point of contact for patients and play a vital role in assisting them throughout their journey--from inquiry to post-treatment follow-up. This role requires strong communication skills, empathy, and a solution-oriented approach.

Key Responsibilities:

Handle inbound and outbound calls related to appointments, treatments, and follow-ups Assist patients in understanding procedures, treatment packages, pricing, and service offerings Maintain and update patient data in the CRM system Follow up with leads to ensure conversions and patient satisfaction Coordinate with doctors, front desk, and clinical staff to ensure smooth patient flow Address patient queries, concerns, and complaints with professionalism Remind patients of appointments, payments, or reviews via call/SMS/WhatsApp Guide walk-in patients and ensure a positive in-clinic experience

Key Skills & Qualifications:

Minimum 12th pass or graduate 6 months to 1 year experience in healthcare, hospitality, telecalling, or customer service Good spoken English and Hindi (other regional languages is a plus) Basic knowledge of computers and CRM software Empathetic, patient-friendly, and polite communication Ability to multitask and work under pressure

What We Offer:

Attractive salary + incentives Growth opportunities in a fast-expanding clinic Supportive and friendly team environment Training in aesthetics, dermatology services, and CRM tools
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off
Application Question(s):

Are you an immediate joiner? Do you speak English? What's your current in hand monthly salary? What's your expected in-hand monthly salary?
Work Location: In person