Tech Lead RCM is a fast-growing Revenue Cycle Management (RCM) company helping physician offices and healthcare providers achieve efficiency in billing, collections, and compliance. We are building a high-performance Patient Calling Team to manage both inbound and outbound patient interactions with professionalism and empathy.
Role Overview
We are seeking Patient Calling Specialists experienced in handling both inbound and outbound calls.
The role involves patient billing inquiries, insurance verification, appointment coordination, and follow-up with collections.
Candidates must be excellent communicators with strong knowledge of U.S. healthcare processes.
Key Responsibilities
Outbound Calls
Contact patients to verify insurance, demographics, and eligibility.
Inform patients about co-pays, deductibles, and balances due.
Follow up on outstanding patient balances and payment arrangements.
Remind patients about appointments and documentation requirements. Inbound Calls
Answer incoming patient calls related to billing, statements, and insurance queries.
Handle patient concerns regarding claims, payments, and coverage.
Provide accurate information and resolve queries with first-call resolution focus. Escalate complex issues to the AR or billing team as needed. Documentation & Compliance
Maintain detailed and accurate records of all interactions in the billing system.
Ensure HIPAA compliance and company policy adherence in every call.
Collaborate with the AR, coding, and billing teams for issue resolution.
Required Skills & Qualifications
Minimum 2 years of U.S. Healthcare/RCM experience in patient calling (inbound & outbound).
Excellent English communication (both verbal and written). Strong knowledge of insurance verification, billing, and payment collections.
Experience with EHR/PM systems and call handling software. Ability to manage high volume with empathy and professionalism. Key Performance Indicators (KPIs)
Call Quality & Accuracy: ₹ 90% adherence in documentation and communication. Daily Call Volume: 35-50 outbound calls; timely handling of 30-40 inbound calls.
First Call Resolution: ₹ 80% of patient issues resolved on the first call.
Collection Rate: 90%+ of assigned balances collected within timelines.
Average Handling Time (AHT): Maintain within agreed benchmarks.
Compliance: Zero HIPAA or policy breaches.
What We Offer
Opportunity to shape a key function in a rapidly growing organization
Collaborative and innovative work culture
Professional development and growth opportunities
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Paid sick time
Provident Fund
Application Question(s):
How many years of AR Patient Calling experience do you have?
Experience:
Patient calling: 2 years (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.