will be responsible for handling inbound and outbound calls to patients regarding their medical bills, insurance coverage, outstanding balances, and payment plans. The role requires excellent communication skills, attention to detail, and a strong understanding of the US healthcare system, including HIPAA regulations and insurance processes.
Key Responsibilities:
Patient Communication
: Call patients to gather necessary clinical and treatment details and provide relevant healthcare information.
Insurance Coordination:
Assist patients in understanding their insurance benefits, coverage details, and claim statuses.
Data Management:
Accurately document call details, update patient records in the system, and ensure compliance with healthcare regulations.
Compliance & Confidentiality:
Maintain HIPAA compliance and ensure the confidentiality of patient information.
Quality & Performance Metrics:
Meet call targets, maintain high-quality service standards, and adhere to key performance indicators (KPIs).
Skills & Qualifications:
Previous experience in
AR calling, patient calling, or healthcare RCM
is preferred.
Strong understanding of
US healthcare billing, insurance claims, and HIPAA regulations
.
Excellent
verbal and written communication skills
.
Ability to handle
difficult conversations with empathy and professionalism
.
Proficiency in
CRM tools, medical billing software, or EMR systems
is a plus.
Willingness to work
night shifts
as per US time zones.
To apply, please send your resume and cover letter to rohini.srinivasan@aaneel.com
Job Type: Full-time
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Health insurance
Leave encashment
Schedule:
Fixed shift
Monday to Friday
* Night shift
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