Job Description

We are seeking a

Patient Application Specialist & Content Creator

who will serve as the bridge between our healthcare solutions and end-users. This role combines patient-facing application support with engaging content creation to enhance patient experience, promote awareness, and improve adoption of our digital healthcare solutions.

Key Responsibilities

Patient Application Specialist

Guide patients, caregivers, and healthcare professionals in using our healthcare applications. Provide onboarding, training, and ongoing support to ensure smooth adoption of the platform. Troubleshoot technical or functional issues in collaboration with the product/tech team. Collect user feedback to help improve product features and patient experience. Maintain accurate records of patient interactions and support requests.

Content Creator

Develop clear, engaging, and empathetic content for patients, caregivers, and medical professionals (FAQs, guides, blogs, videos, infographics, social media posts, etc.). Translate complex medical and technical information into patient-friendly content. Collaborate with the marketing and product teams to design campaigns that promote healthcare awareness and application usage. Create educational resources (tutorials, explainer videos, step-by-step guides) to support digital literacy among patients. Ensure all content adheres to healthcare compliance standards, data privacy laws, and brand guidelines.

Qualifications & Skills

Bachelor's degree in Life Sciences, Healthcare, Communications, or related field (master's preferred). 2-3 years of experience in healthcare support, medical writing, patient engagement, or digital health solutions. Strong communication and interpersonal skills with a patient-centric approach. Ability to simplify medical/technical jargon into easy-to-understand content. Proficiency in digital content creation tools (Canva, Adobe, video editing software, etc.). Familiarity with healthcare regulations, data privacy (HIPAA/GDPR), and patient confidentiality. Tech-savvy with knowledge of mobile health apps, EMRs, or patient portals.

Key Attributes

Empathetic and patient-focused mindset. Strong problem-solving and critical-thinking skills. Creative storyteller with attention to detail. Collaborative team player with adaptability in a fast-paced environment.

What We Offer

Opportunity to make a direct impact on patient care and digital healthcare adoption. Collaborative and innovative work culture. Professional growth and learning opportunities in healthcare technology. Competitive salary and benefits package.
Job Types: Full-time, Permanent

Pay: ?240,000.00 - ?400,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time
Ability to commute/relocate:

Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

healthcare support: 2 years (Preferred)
Language:

Hindi (Preferred) English (Preferred) Telugu (Preferred)
Work Location: In person