Job Description

Job Title: Pathology Lab Receptionist

Department: Pathology / Laboratory

Reports to: Lab Manager / Supervisor

Job Type: Full-Time / Part-Time / Shift-based

---

Job Summary:

The Pathology Lab Receptionist serves as the first point of contact for patients and visitors at a diagnostic or pathology lab. They are responsible for managing front-desk operations including patient registration, appointment scheduling, billing assistance, and coordination between patients and lab staff to ensure efficient workflow and a high standard of customer service.

---

Key Responsibilities:

Greet patients and visitors warmly and professionally
Register patients, verify personal and insurance information
Schedule appointments for sample collection or consultations
Handle incoming phone calls and respond to queries
Maintain patient records and ensure data entry accuracy
Coordinate with lab technicians and pathologists
Collect payments and issue receipts/invoices
Prepare daily reports of patient visits and transactions
Maintain a clean, organized, and welcoming reception area
Ensure confidentiality of patient information (HIPAA compliance or local privacy laws)
---

Skills and Qualifications:

High School Diploma or equivalent (Bachelor's preferred in some settings)
Prior experience in a medical/laboratory receptionist role is a plus
Good communication and interpersonal skills
Basic knowledge of medical terminology (especially in pathology)
Computer literacy (MS Office, medical software like LIS or HIS)
Ability to multitask and remain calm under pressure
Detail-oriented and customer-focused
Understanding of billing and insurance processes is a plus
---

Typical Working Hours:

8 to 10-hour shifts
May include weekends or holidays depending on lab hours
---

Work Environment:

Clinical / medical lab setting
Requires prolonged periods at a desk or computer
Interaction with patients, lab personnel, and medical staff daily
---

Would you like help customizing this for a job posting, resume, or a training manual?

Job Types: Full-time, Permanent

Pay: ₹8,806.69 - ₹28,519.92 per month

Education:

Higher Secondary(12th Pass) (Required)
Work Location: In person