Job Description

We are hiring for our Group Company, Bird Flight Services Private Limited, for Jewar Airport, Noida.

Position: Passenger Service Operations

Key Responsibilities

Provide passenger services in compliance with airline, airport operator, Customs, Immigration, and CISF regulations. Stay informed about all policies, procedures, and regulations related to passenger handling. Address passenger concerns to ensure a smooth travel experience; escalate issues to the Team Leader when necessary. Receive arriving flights, assist passengers, and ensure accurate and timely baggage delivery. Support transit passengers and offer wheelchair assistance whenever required. Prepare and complete pre-flight and post-flight documentation. Handle check-in, boarding, ticketing, passport, and visa processes accurately and efficiently. Inform the Operations Executive of the final passenger count once counters are closed. Process, update, and properly file airline messages during operations. Follow up on pending PIR cases and maintain proper documentation.

Customer Experience & Compliance

Provide courteous, respectful, and professional assistance to all passengers. Coordinate with AOCC and communicate relevant airline information to concerned departments. Report issues beyond your scope of authority to the Team Leader and recommend possible solutions. Maintain grooming standards, uniform discipline, and overall professional conduct. Ensure proper handling and safeguarding of company property, documents, and devices.

Qualifications & Experience

Education:

Graduate in any discipline from a recognized university.

Experience:

0-3 years in passenger or customer service (aviation or hospitality preferred).

Knowledge:

Familiarity with passenger handling systems, check-in/boarding procedures, and airline standards.

Skills:

Strong communication, interpersonal, and problem-solving skills with the ability to work under pressure.

Core Competencies

Passenger Handling & Customer Service Airline & Airport Regulatory Compliance Problem Solving & Conflict Resolution Teamwork & Coordination Communication & Interpersonal Skills Safety & Security Awareness Documentation & Reporting

Interested candidates may share their resumes at:

akash.srivastava@basdxn.in or call +91 7827708055

Job Type: Full-time

Pay: From ?16,000.00 per month

Work Location: In person