Job Description

About the Role

We're looking for a

smart, empathetic, and result-driven

part-time executive who can

speak to inbound leads, convert them into paid customers

, manage our

LMS (course platform)

, and provide

customer support

to learners.

This role is ideal for someone who can communicate confidently, follow a script, handle objections with ease, and keep a tight follow-up system.

Key Responsibilities1) Lead Calling & Conversion (Primary)

Call inbound leads (WhatsApp/Instagram/Facebook/Website) and explain program benefits clearly Understand user needs and recommend the right program (trial / course / consultation) Follow up consistently and close sales Maintain lead status and updates in tracker/CRM (Google Sheet or CRM tool) Share payment links, confirm enrollments, and ensure smooth onboarding
2) LMS & Operations Support

Add/remove learners, assign course access, handle login/reset issues Track course access issues and coordinate with tech team if needed Maintain basic course admin tasks (batch lists, access validity, etc.)
3) Customer Support

Answer queries on WhatsApp/email/DMs related to course access, consult bookings, and community Resolve complaints calmly and escalate complex cases appropriately Ensure high-quality customer experience and quick response time
Required Skills & Experience

Excellent spoken + written communication (Hindi + English / Hinglish preferred) Sales mindset with polite, empathetic communication (fertility space needs sensitivity) Comfortable on calls, confident in handling objections and closing Basic tech comfort: Google Sheets, WhatsApp Business, payment links, LMS tools Prior experience in

inside sales / telecalling / customer support

is a plus
Working Hours

3 hours daily (6 days/week preferred)

Timing can be fixed daily (flexible within a pre-decided slot)
Performance Metrics (KPIs)

Calls made + connected calls/day Conversions and revenue generated Follow-up completion rate Resolution time for support queries Customer satisfaction / low escalation rate
What You'll Get

Work from home Training + scripts + process support Performance-based incentives (optional; can be mentioned if you offer it) Opportunity to grow into a full-time role based on performance
Compensation

Part-time fixed pay + incentives (as per experience and performance)

How to Apply

Share your resume + a short note:

Your sales/customer support experience Your daily availability (preferred 3-hour slot) Your comfort level with calling leads (1-10)
Job Type: Part-time

Pay: ₹7,000.00 - ₹15,000.00 per month

Expected hours: 20 per week

Benefits:

Cell phone reimbursement
Work Location: Remote