Job Description

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft\xe2\x80\x99s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Customer Presales & Retention, Microsoft Advertising Services, Partner Enablement, Store Sales & Support (CAPS) is a support business unit with a portfolio of different proactive and reactive support and service teams. Our services support a breadth of scenarios that include helping customers buy online at the Microsoft Store, helping Small and Medium Business (SMB) customers advertise to millions of consumers on Bing, helping support partners grow their businesses, and helping acquire and retain SMB customers.

The Technical Pre-sales and Deployment team, is an essential component of Microsoft\'\'s partner network. Our team plays a pivotal role in understanding customer needs and delivering technical expertise during the sales process. By leveraging deep knowledge of Microsoft technologies and solutions, we enable partners to design and propose tailored solutions that align with customer requirements. Furthermore, the team actively supports partners throughout the deployment phase, ensuring smooth implementation and customer satisfaction. Ultimately, this collaboration empowers partners to deliver successful projects and maximize the value of Microsoft products and services for their customers.

This role is flexible in that you can work up to 50% from home.

Microsoft\xe2\x80\x99s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Partner Experience

• Offer targeted technical engagements to entitled Partners by identifying opportunities and providing services proactively.\xe2\x80\x8b
• Provide best in class Pre-Sales services to partners via requirement gathering, scoping and deliver solutions by showcasing demos and helping partners with POCs, Solution Architecture assistance, technical recommendations, etc.
• Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft\xe2\x80\x8b.
• Architecture Guidance \xe2\x80\x93 Understand the partner\'s business requirement, technical environment, and provide robust and scalable advice that meets the partner\'s current and future requirements. The solution should be aligned with the MS technical roadmap by leveraging MS patterns and practices.
• Deployment Guidance - Provide guidance and best practice information to drive efficient deployments with Microsoft products to/ through the partner.
• Technology Migration Assistance - Understanding the partner\'s existing technical environment and business requirements to suggest a solution based on the latest MS technology. Also assisting in migration from competitive products.
• Best Practice Recommendation - Providing recommendations to partner using the MS patterns and practices, case studies and proven solutions, to help the partner build robust and scalable solutions.
• Partner Project Consulting Assistance - Help the Partner in resource coordination and aid for their on-going projects related to sales, deployments, or adoption of Microsoft solutions.

Qualifications:

The ideal candidate should have the following skills and experience:

• 5+ years of experience in consulting customers/partners or technical service-related roles.
• In-depth product knowledge on Dynamics 365 customer engagement & Power platform.
• Exposure on Demonstrating the product capabilities and functionality on the core out of the box scenarios for Dynamics 365 Customer Engagement suite including - Sales, Marketing, Customer service, Field service, Project operations & Customer Insights.
• Exposure on Demonstrating the product capabilities, functionality on the core out of the box & custom scenarios for PowerApps Canvas Apps, Model driven apps, Power Pages, Power Automate, RPA, Power virtual agent.
• Exposure on Microsoft Industry clouds
• Understanding about PowerApps ALM with Devops.
• Ability to understand the customer requirements and translate it back on how the same can be achieved in Dynamics 365 & Power platform.
• Good understanding on the design and architecture of Dynamics 365
• Customization & Development experience will be an added advantage.
• Demonstrate passion for MS products and technologies.
• Advanced technical problem-solving skills.
• Experience delivering technical presentations.
• Excellent Communication Skills.

Critical Exposure areas:

• Flexible to work in North American Timezone
• Possess the ability to verbally explain MS Solutions in English to North American/EMEA/ASIA Partners with clarity and precision.
• Possess ability to deliver MS solutions in writing via e-mail.
• Proactively understanding partner needs and deliver services that enable them to be successful.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Microsoft