Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The Partner Support Team is the first contact for Nokia Enterprise Partners and primarily work starting from the partner pre-contracting ,contracting and onboarding in the Nokia ecosystem ,further becoming the primary interface to provide resolution to enterprise partner queries..

The Partner Support Specialist acts as a Nokia representative to support and resolve partner queries as per Global Partner program guidelines.

What you will learn and contribute to

As part of our team, you will:

• Providing first level contact and convey resolutions to partner's queries when handling different topics around pre-contracting, contracting, onboarding, post onboarding
• Identifying partners' and internal market team needs, clarify information, research every issue and providing solutions
• Tracking, routing and redirecting problems to correct resources
• Walk partners through problem solving process; Follow up with partners, provide feedback and see problems through to resolution
• Ensuring resolution within SLA to maintain the KPI

Your skills and experience

You have:

• Proficiency and good understanding in Salesforce CRM systems and MS Excel .Minimum Associate level in Salesforce CRM with atleast 5-8 years of hands on experience in global sales/partner adminstration environment.
• Good understanding of any helpdesk ticketing tool
• Familiarity in Sales Channel, Sales Process and Sales operations will be preferred with understanding of basic enterprise technology landscape
• Self-motivated to take accountability of defined tasks & deliverables, Deliver work with minimum supervision and act as mentor for others.
• Preserve and grow knowledge of help desk procedures, products and services as part of continuous improvement.

It would be nice if you also had:

• Fast learner with advanced troubleshooting skills and ability to multitask, set priorities and manage time effectively. Readiness and flexibility to work in global environment with multi-cultural individuals and teams.
• Strong phone and verbal communication etiquettes, skills along with active listening and adapted to hybrid way of working.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information