Job Description

The Partner Support Associate acts as the primary interface between and our business
partners (Restaurants).
The Partner Support Associate will be responsible for providing timely and accurate operational
support to Merchants selling on the platform.
The successful candidate has an immediate, distinct effect on the experience of customers of
, making a strong record of customer focus a high standard for the role.
A Partner Support Associate is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team environment, all while
adhering to service level agreements for phone, chats, and email cases and liaise with other
departments such as Product Support or Payments teams as required to resolve Partners' issues and
questions.
The candidate will provide prompt and efficient service to Restaurant Partners including
the appropriate escalation of Partner' issues