Job Description

Our existing Client Success Department is transitioning to Account Managers to align with our internal growth goals and strategy changes. Today, the team ensures our client's satisfaction, retention, and growth primarily reactively. This means they need to be more proactive in their communications and strategies.

This department acts as the primary point of contact between CrewBloom, and its clients, working to understand their needs, resolve escalations, and maximize the value they receive from our services. The vision is for them to become growth consultants aware of the hiring needs of every department at the company with connections with every hiring decision maker.



Job Responsibilities

Redefining Client Relationship Management:

Develop and nurture relationships with key clients to understand their business goals, hiring needs, challenges, and objectives. Empower the CSMS to Identify new opportunities for growth and performance improvement Understand the needs and challenges of MedTech/DenTech Companies and Practices Understand the tech stack and tools required by Medical and Dental Companies/practices Act as a talent or hiring advisor for our active clients Better utilize LinkedIn and social media

Product Knowledge and Consultation:

Acquire a deep understanding of our product and services to provide expert guidance to our team. Proactively identify opportunities for clients to optimize and expand their usage of our solutions.

Onboarding and Training:

Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our products. Provide training sessions to clients on features, best practices, and updates to maximize their utilization and satisfaction.

Client Retention and Expansion:

Enhance client satisfaction and retention through targeted strategies. Enhance client growth by 2x Engage clients for referrals and social testimonies Collaborate with sales to identify upsell and cross-sell opportunities. Drive client growth by expanding service scope and aligning with clients' long-term goals. Track growth metrics and provide insights to senior management.

Feedback Collection and Analysis:

Gather client feedback through surveys, meetings, and other channels to understand their experiences and sentiments. Analyze feedback to identify trends, areas for improvement, and opportunities to enhance our products and services.

Communication and Collaboration:

Collaborate with internal teams, including sales, product development, and support, to ensure a cohesive and positive client experience. Communicate product updates, new features, and relevant information to clients clearly and timely.

Requirements:

Bachelor's degree in business, marketing, or a related field. Proven experience in a client-facing role, preferably as a Client Success Manager, or in a similar position preferably in an outsourcing or staffing environment. Strong communication and interpersonal skills, with the ability to build and maintain strong client relationships. Ability to thrive in a fast-paced environment and manage multiple priorities. Strategic thinker with a proactive approach to identifying opportunities and solving challenges. Ability to manage multiple clients and projects simultaneously. Proficiency in CRM software and Microsoft Office Suite.

Minimum Technical and Work Environment Requirements:

Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage. Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM. Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. Peripherals and Workspace: A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space. A smartphone for communication and verification purposes.

Benefits:

Join Our Dynamic Team:

Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Embrace the Opportunities:

Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

Limitless Career Growth:

Unlock a world of possibilities and resources to propel your career forward.

Fast-Paced Thrills:

Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

Flexibility, Your Way:

Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

Work-Life Balance at Its Best:

Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.