Job Description

Parent-Relationship Executive (Client Facing)

Location:

Matunga, Mumbai

Qualification:

Graduate (any stream)

Experience:

2-5 years

Salary:

?40,000 - ?45,000 per month

Employment Type:

Full-Time

Gender Preference:

Female

About the Role:

We are seeking a proactive and empathetic Parent-Relationship Executive to act as the first point of contact for parents and clients. The role involves handling parent queries, building trust-based relationships, and ensuring a smooth client experience.

Roles & Responsibilities:

Act as the primary point of contact for parents, addressing queries and concerns. Build and maintain strong relationships to ensure client satisfaction. Assist parents with admissions, onboarding, and service-related support. Maintain regular communication with parents via calls, emails, or meetings. Coordinate with internal departments (academics, operations, finance) to resolve issues. Maintain updated records of interactions, feedback, and follow-ups. Support in parent engagement activities, events, and sessions. Prepare reports on client satisfaction and feedback.

Key Requirements:

Graduate in any stream. 2-5 years of experience in client servicing / customer relationship roles. Excellent communication and interpersonal skills. Strong problem-solving and follow-up ability. Proficiency in MS Office and email communication. Patient, approachable, and client-focused personality.
Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Application Question(s):

Require Only Female Candidate
Work Location: In person