Job Description

Job Title:

Parent Relationship Manager

Department:

Administration / Communications

Reporting to:

Principal / School Head / Director

Job Purpose:

To build and maintain positive, professional, and effective communication between the school and parents. The Parent Relationship Manager (PRM) acts as a liaison to ensure parents are well-informed, engaged, and supported throughout their association with the school, thereby enhancing parent satisfaction and trust.

Key Responsibilities:

Parent Communication & Engagement:

Serve as the first point of contact for parents with queries, feedback, or concerns. Maintain consistent and clear communication between school leadership and families. Organize orientation sessions for new parents. Ensure timely dissemination of school updates, notices, circulars, and event information.

Relationship Management:

Build strong, lasting relationships with parents through regular interactions and follow-ups. Address and resolve parent grievances or escalate to appropriate departments when needed. Conduct regular parent satisfaction surveys and share feedback with relevant teams.

Admissions Support:

Assist the admissions team in guiding and supporting prospective parents during the admission process. Conduct school tours and provide complete information about the school's curriculum, values, and policies.

Events & Community Building:

Coordinate parent-focused events such as parent-teacher meetings, open houses, workshops, and social events. Facilitate the involvement of parents in school committees or volunteer programs.

Documentation & Reporting:

Maintain updated records of parent communication and feedback. Prepare periodic reports on parent engagement, concerns raised, and resolution status.

Collaboration:

Work closely with academic and administrative teams to relay parent concerns and ensure effective resolutions. Coordinate with the communications team for newsletters, announcements, and promotional content involving parent interaction.

Key Skills & Competencies:

Excellent communication and interpersonal skills Empathetic, patient, and approachable demeanor Strong organizational and coordination abilities Conflict resolution and problem-solving skills Proficient in using communication tools, CRM software, and MS Office Ability to handle sensitive information with discretion

Qualifications & Experience:

Prior experience in a customer service, PR, or school-facing role (minimum 2-3 years preferred) Familiarity with educational systems and school operations is an advantage

ONLY FOR FEMALE CANDIDATES

Job Type: Full-time

Pay: ?22,000.00 - ?25,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person