Job Description

Job description

The job requires handling the concerns of the people who buy their company's products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.

Responsibility :

Helpdesk Management

:

Respond to parent queries received through the helpdesk promptly and accurately.

Ensure all interactions are logged and tracked for follow-up and reporting purposes.

Hotline Support

:

Handle and resolve parent calls received on the campus hotline with professionalism and empathy.

Escalate complex issues to the relevant departments and ensure timely resolution.

Parent Engagement

:

Connect with existing parents to solicit referrals and encourage participation in school activities.

Build and maintain positive relationships with the parent community to enhance engagement and satisfaction.

Withdrawal Management

:

Reach out to parents applying for withdrawal to understand their reasons and provide solutions where possible.

Document feedback and work with relevant departments to address underlying issues.

Parent Satisfaction

:

Drive parent satisfaction by identifying and acting on opportunities for improvement highlighted in the Parent Satisfaction (PSAT) survey.

Collaborate with various teams to implement changes and track the impact on parent satisfaction levels.

Skills Description :

Bachelor's degree in any field.

1+ year of experience in customer service, parent relations, or a similar role.

Excellent verbal and written communication skills.

Empathetic and patient with a passion for helping others.

Ability to work collaboratively with different departments.

Knowledge of using any CRM software.

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Work Location: In person