Job Description

Job Title:

Parent Relationship Manager

Location:

Attapur, Hyderabad

Job Summary:

The Parent Relationship Manager (PRM) serves as the primary point of contact between the school and parents. The role is focused on building strong, positive relationships with families, ensuring clear communication, handling parent concerns efficiently, and enhancing parent satisfaction through effective engagement.

Key Responsibilities:

Act as the liaison between parents and the school management, ensuring timely and effective communication. Handle all parent inquiries, concerns, or grievances and resolve them in a professional and empathetic manner. Coordinate and support the admissions process by engaging with prospective parents, explaining the school's philosophy, and conducting campus tours. Organize and manage parent orientation programs, workshops, PTMs (Parent-Teacher Meetings), and other events to strengthen the school-home partnership. Maintain a database of parent interactions, feedback, and follow-ups for record-keeping and analysis. Share regular updates and communication via email, SMS, or school communication apps. Collaborate with academic and administrative teams to relay important information to parents regarding academics, transport, health, fees, etc. Gather feedback from parents and provide inputs to management for continuous improvement. Ensure high levels of parent satisfaction and retention through proactive relationship management. Handle sensitive or confidential information with discretion and professionalism.

Qualifications & Experience:

Bachelor's degree in any discipline (preferred: Communications, Psychology, or Education). 3-5 years of experience in a customer service, parent relations, or public relations role, preferably in an educational institution. Excellent spoken and written communication skills in English and local language.

Key Skills:

Strong interpersonal and listening skills. Conflict resolution and problem-solving abilities. Empathetic, patient, and approachable demeanor. Multitasking and time-management skills. Familiarity with school management systems and digital communication tools.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person