Job Description

Packaging Ops Analyst

What you will do:

As a packaging Ops Analyst, you will be responsible for supporting end-user computing operations, ensuring efficient and effective IT service delivery. You will assist in troubleshooting technical issues, maintaining systems, and supporting users in a timely manner. Collaborate with cross-functional teams to enhance user experience and streamline process


Technical Skills:

MSI and App-V Packaging: Proficiency in creating and customizing Windows Installer (MSI) and Microsoft Application Virtualization (App-V) packages. Scripting Languages: Strong knowledge of PowerShell, VBScript, and Batch scripting for automation and customization. Packaging Tools: Experience with tools like Admin Studio, Wise Package Studio, InstallShield, or Flexera. Software Deployment: Familiarity with deployment platforms like SCCM (System Center Configuration Manager), or Intune. Operating System Knowledge: Deep understanding of Windows OS architecture, registry, file systems, and user profiles.

Analytical & Troubleshooting Skill

s

Issue Diagnosis: Ability to debug installation failures, resolve dependency conflicts, and troubleshoot compatibility issues. Log Analysis: Skilled in interpreting installation logs (e.g., MSI logs, App-V logs) to identify root causes. Testing & QA: Experience in functional, UAT, and regression testing of packaged applications.

Documentation & Process

Process Adherence: Familiarity with ITIL processes, change management, and service catalog workflows. Documentation: Ability to create detailed packaging documentation, including installation guides and rollback procedures.

Soft Skills

Communication:

Clear interaction with stakeholders, end-users, and cross functional teams.

Time Management:

Handling multiple packaging requests with prioritization and efficiency.

Adaptability:

Staying current with evolving technologies and adapting to new environments or tools

JCI is dedicated to fostering a diverse and inclusive work environment where every employee is valued and empowered to reach their full potential.

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.