We are looking for an experienced and detail-oriented Packaging & Dispatch Manager to oversee our warehouse operations and ensure smooth, timely, and accurate order fulfilment. The ideal candidate will manage packaging teams, streamline dispatch processes, and maintain high-quality and efficiency standards.
Key Responsibilities
Packaging Management
Supervise daily packaging tasks to ensure all orders are packed securely and correctly.
Maintain quality standards to minimise damage and returns.
Manage and train packaging staff.
Track and maintain inventory of packaging materials.
Dispatch & Logistics
Ensure timely dispatch of all orders according to daily targets.
Coordinate with courier partners for pickups and deliveries.
Generate and verify shipping labels, invoices, and dispatch documentation.
Track shipments and resolve delays or delivery issues.
Inventory & Order Accuracy
Cross-check packed orders with invoices to avoid dispatch errors.
Maintain accurate records of dispatched orders and daily reports.
Identify and resolve order discrepancies.
Team & Process Management
Manage warehouse and dispatch staff.
Implement and improve SOPs for packaging and dispatch processes.
Maintain cleanliness, organisation, and safety standards in the dispatch area.
Coordination
Coordinate with customer support for order or shipping issues.
Work with management to improve operational efficiency.
Requirements
Minimum 1-3 years of experience in warehouse, dispatch, or logistics operations.
Strong leadership and team management skills.
Knowledge of e-commerce shipping platforms (Shiprocket, Delhivery, etc.) is preferred.
Good organisational and problem-solving ability.
Ability to work under pressure and meet deadlines.