Job Description

1. JOB PURPOSE
1. Attending customer complaints thru QC tools which are assigned to each zone
2. Attending R&D trials thru SOP provided by Central R&D to each zone
3. Maintaining technical visit report and summarizing with actionable points.
4. Briefing to plant QA team & central R&D on weekly basis for continuous follow ups.
2. PRINCIPAL ACCOUNTABILITIES
Accountabilities
Key Performance Indicators
( Accountabilities indicate your primary responsibilities)
(Key Performance Indicators are the measurement parameters and target which define your accountabilities and responsibilities.
1.Investigation of customer complaints with all necessary inputs for failure mode analysis
2. Trial of R&D samples with all necessary m/c parameters
3. Submission of complaint investigation report
4. Submission of R&D sample trial report
5. Weekly meeting between Branch & QA, R&D
1. Maintaining Customer Specification
2. Maintaining R&D trial feedback
3. Maintaining Plant QA feedback
Qualifications
SKILLS & KNOWLEDGE
Educational Qualifications, Relevant Experience & Relevant Industry Experience
1. BSc/BTech /IIP
2. Good written and verbal communication
3. Relevant Industrial experience only
Technical and Behavioral Skills
1. Basic Knowledge of ERP, JAWA & ORACLE System.
2. PC User Skills, Internet User Skills, MS Office.