Job Description

Company:

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Qualcomm India Private Limited

Job Area:

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Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center

General Summary:

Work Experience

Total Experience of 8+ years in Procurement with some experience of managing a Procurement Service Desk

Essential Skills & Competencies

Advanced communication & customer service skills


Advanced Processes knowledge - PR to PO, Supplier Onboarding, Sourcing Management, Contract Management, Invoice/payment query handling etc.


Advanced Stakeholder Management skills, Sense of criticality and Decision-Making


Proficient with MS Tools & with good presentation skills


Experience with ServiceNow, Live chat Support, Case Management


Expertise in Root cause analysis


Reporting & Analysis Competency


Experience operating in a high traffic, fast paced environment


Customer-focused approach, able to deliver high service levels internally and externally


Team Management - Should have led a team in the procurement domain

Desirable Skills & Competencies

Knowledge of Six Sigma / Lean Concepts


Identification of opportunities for continuous improvements


Knowledge of leading procurement platforms and reporting tools


Strong organizational and project management capabilities; ability to manage multiple projects concurrently


Effective leadership, with the ability to motivate and develop high-performing teams


Experience in supporting global procurement operations and managing diverse teams

Position Summary

The Procurement Service Desk Lead will oversee the day-to-day operations of the Procurement Service Desk, ensuring timely and effective resolution of procurement-related queries and tickets. This role serves as the primary point of contact for stakeholders, drives continuous improvement, and supports automation initiatives to enhance service delivery, operational efficiency and customer satisfaction.

Key Responsibilities

Triage and assign tickets to appropriate support queues (L2) Serve as the focal point for internal customers regarding operational issues and urgent requests Communicate independently with business users Monitor and review daily ticket queues to minimize backlog and meet SLA targets Prepare & Present Weekly/Monthly performance dashboard to stakeholders and leadership Collaborate with cross-functional teams for rapid issue resolution Identify and participate in process improvement projects (short-term and long-term) Conduct trend analysis on query reports and share actionable insights Increase first-contact resolution rates (L0 and L1) Support automation initiatives to improve efficiency and reduce manual interventions Work closely with procurement teams and subject matter experts to resolve queries Perform root cause analysis on issues and escalations Conduct regular one-on-one meetings with direct reports Design career development paths for team members based on strengths and interests Provide constructive feedback to employees for continuous improvement

Minimum Qualifications:

Bachelor's degree. 5+ years of Finance, Accounting, or related work experience.


Completed advanced degrees in a relevant field may be substituted for up to two years (Master's = one year, Doctorate = two years) of work experience.

Night Shift (9 PM to 6AM)

Applicants

: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).


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