Job Description

Company Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

The Global Procure-to-Pay (P2P) Shared Services Associate plays a key role in supporting global procurement and accounts payable (AP) operations within the company's shared services center. This role is responsible for assisting in daily transactional activities in Coupa and the ERP system (e.g., NetSuite), ensuring invoices, purchase orders, and payments are processed accurately, timely, in compliance with corporate policies, controls and established service level agreements (SLAs). The position also supports vendor management, employee expense reimbursements, and continuous improvement initiatives across the global P2P process.
Note: The person will need to support North American shift (4pm IST to 2 am IST - any 9 hour coverage)
This position will require:
Strong customer service mindset
Ability to manage multiple tasks with strict deadlines in a fast-paced environment
Good verbal and written communication skills, and strong attention to detail
DUTIES AND AREAS OF RESPONSIBILITY:
Purchasing:
Assist in the creation, review, and maintenance of purchase requisitions and purchase orders in Coupa.
Ensuring timely processing in line with SLAs.
Ensure purchase orders comply with company procurement policies, approval hierarchies, and budget controls.
Monitor open purchase orders, receipt of goods/services, and follow up with stakeholders to close aging POs.
Provide first-line support to business users on Coupa-related queries (e.g., requisition, approval flow, supplier catalog issues).
Support supplier enablement and onboarding activities within Coupa, ensuring accurate setup and data integrity.
Invoice processing

• Review, validate, and process vendor invoices through Coupa Invoice and the ERP system, meeting daily and monthly SLA targets.
• Perform 3-way and 2-way matching between POs, receipts, and invoices; research and resolve discrepancies promptly.
• Process non-PO invoices after obtaining proper approvals and supporting documentation.

Vendor Setup:
Facilitate vendor onboarding and setup in Coupa, ensuring all required documentation (e.g., W-9/W-8, tax information, bank details) is received, validated, and approved.
Perform vendor data validation to ensure accuracy, completeness, and compliance with company and regulatory requirements.
Manage vendor record updates and deactivations in coordination with Procurement, Compliance, and Treasury teams.
AP wire payments:

• Assist treasury team with AP related wire transfers. Ensuring data is accurately entered and routed for proper approvals

AP payment selections:

• Assist P2P manager in creating payment selections and ensure payments are properly initiated and executed timely.

Other duties:

• May include special projects, audit, assisting in system implementations, reporting and analytics, data migration from acquired companies, etc

Qualifications
Education/Licenses: Bachelor's degree in Accounting/Finance or other similar qualification preferred.
Experience: Minimum of 2-5 years of relevant experience, experience in global shared service center for multinational companies preferred.
Computer skills: Knowledge in the financial system and reporting tools (experience in Coupa & Oracle Netsuite a plus). Expert in Google Sheet and other Google Suite, MS Excel.
Other knowledge or skills: Confidence and consistent track record to communicate both orally and in writing. Ability to work independently and take ownership of multiple concurrent and diversified tasks while working with deadlines. Highly organized with phenomenal attention to detail. Aptitude to work closely with a cross functional team and interact effectively with various individuals across the organization. Provide responsive, customer-focused support to internal departments, Procurement, FP&A, and vendors. Collaborate with global teams to ensure consistent P2P process execution across regions. Ensure timely communication and resolution of issues impacting SLA performance or vendor satisfaction. * Shifts - Open to work in any shifts as per business requirements
Additional Information

• We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation
• The collaborative culture of smart and hard-working people who support one another to get the job done
• Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.
• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Skills Required