Job Description

Job Title: Visa Counselor SpecialistLocation: Kolkata | Chennai | Gurugram | HyderabadJob Type: Full-Time | On-Site/Remote/Hybrid (specify)Experience Level: Entry-Level to Mid-LevelIndustry: Immigration & Visa ConsultancyJob Overview:We are seeking a proactive and customer-focused Visa Counselor Specialist to join our dynamic team. The ideal candidate will be responsible for promoting our permanent residency services, responding to client inquiries, generating leads, and guiding potential clients through the initial stages of the immigration process. You will play a key role in client engagement, lead conversion, and ensuring a high standard of customer service, while strictly adhering to company policies and industry compliance standards.Key Responsibilities:Client Engagement & Support:- Conduct outbound calls to potential and existing clients to promote permanent residency services.- Handle inbound inquiries and provide detailed, accurate information regarding permanent residency and immigration procedures.- Educate clients on visa eligibility, benefits, timelines, and documentation requirements.- Address client concerns with professionalism and empathy, ensuring prompt resolution and satisfaction.- Build trust and rapport with clients from diverse cultural backgrounds.Lead Generation & Sales:- Generate high-quality leads through targeted telemarketing strategies.- Effectively promote services, upsell where appropriate, and nurture leads through the sales funnel.- Meet or exceed monthly targets related to lead conversion and service sales.- Maintain follow-up communication to ensure consistent client engagement and conversions.Documentation & CRM Management:- Accurately log all client interactions, inquiries, and follow-ups in the CRM system.- Prepare detailed reports on call activity, sales performance, and client feedback for internal review.- Ensure documentation is maintained in accordance with company policies and data privacy standards.Compliance & Policy Adherence:- Follow all standard operating procedures and company protocols during client interactions.- Stay current with the latest immigration policies, regulations, and program updates.- Represent the organization with a positive, professional demeanor in all communication.Required Skills & Qualifications:Communication:- Excellent verbal and written communication skills in English.- Ability to clearly explain complex immigration concepts in a client-friendly manner.- Multilingual abilities (e.g., Hindi, Punjabi, Telugu, or others) are a strong advantage.Sales & Telecalling Proficiency:- Proven ability to persuade, negotiate, and close sales over the phone.- Previous experience in a target-driven sales or telecalling environment preferred.Customer Service:- Strong interpersonal skills with a focus on delivering exceptional client support.- Ability to manage objections, resolve complaints, and maintain long-term client relationships.Technical & Administrative Skills:- Proficiency in using CRM software, MS Office Suite (Word, Excel), and telecalling tools.- Attention to detail in documentation, reporting, and record-keeping.Immigration Knowledge:- Basic understanding of visa processes, immigration laws, and eligibility criteria (training provided).- Ability to keep up with evolving immigration regulations and apply them effectively during client interactions.Educational & Professional Requirements:- Minimum: High School Diploma or equivalent.- Preferred: Bachelor's degree in any discipline (Business, Communication, or related fields).- 1-3 years of experience in telecalling, sales, customer service, or immigration consultancy is an advantage.What We Offer:- Attractive performance-based incentives and commission structure.- Comprehensive training and onboarding.- Opportunities for career advancement within the immigration services industry.- Supportive work environment with ongoing professional development. (ref:updazz.com)

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