Job Description

What You Will Be Doing:

• Partnering with Strategic Account Consultants and Analysts to monitor user adoption and system usage, opportunities to increase usage of Cvent product and maintain high levels of customer satisfaction
• Work closely with Strategic Account Consultants to create and execute account success plans
• 70% of time is client facing
• Assists with responding to SMM Strategic Support cases
• Create and participate in Quarterly (QBRs) and Annual Customer Success Reviews (CSRs)
• Guiding clients through onboarding activities when needed.
• Produce client deliverables such as training guides, instructions, or reports on an as needed basis
• Participate in regular standing client calls and contributing product knowledge and best practice recommendations propose solutions that help clients meet their objectives for using Cvent
• Maintain a high level of product knowledge across the Cvent Event Cloud platform

• Graduate or post graduate degree or equivalent applicable experience.
• Comfortable working in Night Shifts.
• Minimum of 4 years of work experience.
• Client facing experience in a technical support, client success or sales role preferred
• Excellent communication skills in English (spoken and written)
• Aptitude for learning and applying new technologies and applying industry specific business knowledge
• Demonstrates the ability to work on multiple concurrent internal and client facing tasks/projects and displays ownership and accountability towards working with multiple stakeholders and meeting deadlines
• Experience/expertise in web-based applications as well as office productivity tools such as MS Excel, Word and PowerPoint is required
• Ability to work independently and manage multiple projects, responsibilities and competing priorities in a fast-paced environment
• Possess strong organizational and analytical skills to prepare data for configuration and to process data into actionable reports