Job Description

A

Courier Outlet Executive

(also referred to as an Operations Executive or Front Desk Executive in an outlet setting) manages the daily operations of a local courier office, focusing on customer service, shipment processing, logistics coordination, and administrative tasks

Customer Service:

Greeting walk-in customers, assisting them with shipping needs, answering queries, resolving complaints, and providing shipment tracking updates.

Shipment Management:

Receiving, sorting, weighing, and preparing incoming and outgoing packages and documents for transit. This involves verifying contents, ensuring proper packaging, and applying labels.

Documentation and Record Keeping:

Maintaining accurate logs and records of all incoming/outgoing mail and courier activities, which often involves using Enterprise Resource Planning (ERP) or logistics software.

Logistics Coordination:

Liaising with delivery drivers, dispatch teams, and warehouse staff to schedule timely pickups and dispatches, and monitoring delivery timelines.

Administrative Duties:

Handling general office tasks such as managing phone calls, processing payments, maintaining office supplies, and potentially assisting with billing and invoicing.

Compliance:

Ensuring all operations adhere to company policies, safety regulations, and relevant legal standards.
Job Type: Permanent

Pay: ₹10,000.00 - ₹160,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person