Job Description

• To ensure that all departmental operation manuals are prepared and updated annually.
• To maintain the daily log book.
• To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer\xe2\x80\x99s report and promotions analysis.
• To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
• To maintain outlet communication board.
• To submit all guest / staff incident reports.
• To report \xe2\x80\x9cLost & Found\xe2\x80\x9d items, and handle them in accordance to the Policy & Procedures.
• To attend weekly Food & Beverage meeting and daily operation meeting.
• To control requisitioning, storage and careful use of all operating equipment and supplies.

Customer Service

• Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
• To be demanding and critical when it comes to service standards.
• To ensure that the outlet team projects a warm, professional and welcome image.

Financial

• To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
• To strictly adhere to the established operating expenses and ensure that all costs are controlled.
• To ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage outlets.
• To participate in the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
• To obtain and account for the correct settlement of all sales and be overall responsible for cashier / floats and their maintenance.
• To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
• To identify and correct any errors.

• To participate in the formulation of the annual marketing plan and implement effective sales and promotional activities to maximize revenues.
• To implement a consistent guest recognition program and maintain a relevant guest database.

Operational

• To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times following Novotel Standards
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standards set.
• To assign responsibilities to subordinates and check their performance periodically.
• To be hands on manager and be present at all times in the restaurant, especially during busy periods.
• To implement flexible scheduling based on business patterns.
• To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
• To conduct monthly inventory checks on all operating equipment and supplies.
• To control the requisitioning, storage and careful use of all operating equipment and supplies.
• To conduct daily pre-shift briefings to employees on preparation, service and menu.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the F&B manager if no immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that the outlet cashiering procedures are strictly adhered to and that the cashiering system is updated and operated correctly

Personnel

• To identify training needs and plan training programs for the employees.
• To ensure that the outlet employees are adequately trained and have the necessary skills to perform their duties with maximum efficiency.
• To liaise and inform Food & Beverage department and Human Resources department of all training sessions.
• To fully support the departmental trainers function in the department assigned, develop department trainers and assign training responsibilities.
• To assist in the training of Food & Beverage cashiers ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
• To ensure that all employees provide a courteous and professional service at all times.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the department\xe2\x80\x99 operations manual.
• To conduct staff yearly performance appraisal.
• To ensure that all employees maintain a high standard of personal appearance and hygiene at all times.
• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• To ensure that all employees have a complete understanding of and adhere to the hotel\xe2\x80\x99s employee rules & regulations.
• To ensure that all employees have a complete understanding of and adhere to the hotel\xe2\x80\x99s policy relating to fire, hygiene, health and safety.

Other Duties

• To carry out bi-yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.
• To plan and organize festive food promotions within the outlet.
• .To carry out any other reasonable duties and responsibilities as assigned.

• To liaise and organize with Housekeeping department that the established cleaning schedules are strictly adhered to.

• To coordinate all repair and maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet

Occupational Health & Safety

• To ensure that all employees have a complete understanding of and adhere to the hotel\xe2\x80\x99s policy relating to fire, hygiene, health and safety

Accor