The Outlet Manager is responsible for managing the day-to-day operations of the outlet, ensuring excellent customer service, driving sales, maintaining stock accuracy, supervising staff, and maintaining overall outlet standards. The role ensures smooth functioning and achieves sales and operational targets set by management.
2. Key ResponsibilitiesA. Sales & Customer Service
Achieve monthly sales targets and monitor daily sales performance.
Ensure excellent customer service and handle customer complaints professionally.
Implement sales promotions, upselling, and cross-selling strategies.
Maintain strong product knowledge to guide customers and staff.
B. Operations Management
Oversee overall outlet operations to ensure smooth functioning.
Monitor sales reports, daily cash handling, billing accuracy, and POS operations.
Maintain hygiene, store layout, display standards, and housekeeping.
Ensure compliance with company policies and operational SOPs.
C. Inventory & Stock Control
Manage stock inward/outward as per guidelines.
Conduct daily, weekly, and monthly stock audits.
Maintain accurate stock records and reduce stock variance/shrinkage.
Coordinate with the warehouse/purchase team for timely stock replenishment.
D. Staff Supervision & Training
Supervise outlet team: cashiers, sales staff, and support staff.
Prepare staff duty rosters, attendance, and leave planning.
Provide on-job training, performance monitoring, and discipline enforcement.
Ensure staff follow grooming standards and customer service etiquette.
E. Reporting & Documentation
Submit daily, weekly, and monthly reports (sales, stock, expenses, attendance).
Maintain documentation related to audits, petty cash, breakages, and complaints.
Update management on outlet performance and issues requiring intervention.
F. Compliance & Safety
Ensure safety, security, and cleanliness in the outlet.
Check functioning of CCTV, POS, and other operational equipment.
Adhere to legal, statutory, and food/retail compliances (as applicable).
3. Skills & Qualifications
Minimum 2-4 years of experience in retail/F&B/operations management.
Strong leadership, communication, and customer service skills.
Good knowledge of MS Office, billing systems, and inventory management.
Ability to handle pressure, multitask, and solve problems quickly.
Strong sense of responsibility, honesty, and time management.
Job Types: Full-time, Permanent
Pay: ?19,000.00 - ?24,000.00 per month
Work Location: In person
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