Job Description

OUTLET MANAGEMENT


Oversee the opening and closing of the outlet.


Ensure all bakery products are fresh, well-stocked, and displayed attractively.


Monitor and maintain outlet cleanliness and hygiene.


Ensure all equipment and systems are functioning properly.


Initiate steps to reduce damages and returns from outlets and submit variance analysis

reports to management periodically.


Ensure that outlets are in clean and tidy condition and all infrastructure and amenities

are fully functional at all times.

SALES AND CUSTOMER SERVICE


Ensure excellent customer service and address customer concerns efficiently.


Maintain product display and ensure an attractive and hygienic presentation


Promote new products and seasonal offerings to boost sales.


Monitor sales performance and implement strategies to achieve sales targets.


Make it easier for customers to provide feedback to our Management Team.


Build and maintain good relationships with regular customers.


Introduce loyalty programs or promotions to retain customers.

TEAM MANAGEMENT AND TRAINING


Reconfirm that the outlet manpower is well trained and engaged on the job and our

brand name is represented positively in the marketplace.


Ensure that all staff come for work and leave work on time (that shift timings are strictly

followed)


Prepare a duty roaster for every week (including off days, leave and shift timings) and

display for all staff to see every Saturday.


Train and guide employees on service standards and hygiene practices.


Resolve any staff conflicts and ensure teamwork.


Conduct daily briefing and maintain records for all meetings held and ensure all staff are

in complete uniform.

MARKETING


Plan and execute promotional programs like weekend offer, special days, anniversaries.

Etc.


Ensure that all our social media handles are alive and creating a positive buzz in the

market place.


Coordinate with our digital marketing partners and other external vendors and agencies.


Ensure that appropriate point-of-sale creatives and postures are displayed across all our

outlets.


Plan and execute customized activities for providing timely information about our offers

and schemes to our customer.

INVENTORY AND STOCK MANAGEMENT


Maintain adequate stock levels of bakery products and raw materials.


Coordinate with suppliers and the production team for stock replenishment.


Minimize wastage by monitoring product demand and shelf life.


Ensure accurate stock records and timely inventory reporting.

HYGIENE & SAFETY COMPLIANCE


Ensure the outlet follows all food safety and hygiene standards.


Conduct routine checks on cleanliness and sanitation.


Train staff on health and safety guidelines.

STORE MAINTENANCE AND ISSUE RESOLUTION


Ensure the outlet is well-maintained and equipment is in good working condition.


Report any technical or operational issues to management.


Ensure timely repairs and maintenance when needed.

REPORTING


Maintain a systematic and structured reporting & and review mechanism among all levels of hierarchy in the organization


Communicate any issues, challenges, or opportunities to the higher management team.


Implement company policies and ensure compliance with operational procedures.

Job Type: Full-time

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

Food provided Provident Fund
Ability to commute/relocate:

Thirumala, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

management: 1 year (Preferred)
Work Location: In person

Expected Start Date: 26/07/2025