Job Description

OUTLET MANAGEMENT

? Oversee the opening and closing of the outlet.

? Ensure all bakery products are fresh, well-stocked, and displayed attractively.

? Monitor and maintain outlet cleanliness and hygiene.

? Ensure all equipment and systems are functioning properly.

? Initiate steps to reduce damages and returns from outlets and submit variance analysis

reports to management periodically.

? Ensure that outlets are in clean and tidy condition and all infrastructure and amenities

are fully functional at all times.

SALES AND CUSTOMER SERVICE

? Ensure excellent customer service and address customer concerns efficiently.

? Maintain product display and ensure an attractive and hygienic presentation

? Promote new products and seasonal offerings to boost sales.

? Monitor sales performance and implement strategies to achieve sales targets.

? Make it easier for customers to provide feedback to our Management Team.

? Build and maintain good relationships with regular customers.

? Introduce loyalty programs or promotions to retain customers.

TEAM MANAGEMENT AND TRAINING

? Reconfirm that the outlet manpower is well trained and engaged on the job and our

brand name is represented positively in the marketplace.

? Ensure that all staff come for work and leave work on time (that shift timings are strictly

followed)

? Prepare a duty roaster for every week (including off days, leave and shift timings) and

display for all staff to see every Saturday.

? Train and guide employees on service standards and hygiene practices.

? Resolve any staff conflicts and ensure teamwork.

? Conduct daily briefing and maintain records for all meetings held and ensure all staff are

in complete uniform.

MARKETING

? Plan and execute promotional programs like weekend offer, special days, anniversaries.

Etc.

? Ensure that all our social media handles are alive and creating a positive buzz in the

market place.

? Coordinate with our digital marketing partners and other external vendors and agencies.

? Ensure that appropriate point-of-sale creatives and postures are displayed across all our

outlets.

? Plan and execute customized activities for providing timely information about our offers

and schemes to our customer.

INVENTORY AND STOCK MANAGEMENT

? Maintain adequate stock levels of bakery products and raw materials.

? Coordinate with suppliers and the production team for stock replenishment.

? Minimize wastage by monitoring product demand and shelf life.

? Ensure accurate stock records and timely inventory reporting.

HYGIENE & SAFETY COMPLIANCE

? Ensure the outlet follows all food safety and hygiene standards.

? Conduct routine checks on cleanliness and sanitation.

? Train staff on health and safety guidelines.

STORE MAINTENANCE AND ISSUE RESOLUTION

? Ensure the outlet is well-maintained and equipment is in good working condition.

? Report any technical or operational issues to management.

? Ensure timely repairs and maintenance when needed.

REPORTING

? Maintain a systematic and structured reporting & and review mechanism among all levels of hierarchy in the organization

? Communicate any issues, challenges, or opportunities to the higher management team.

? Implement company policies and ensure compliance with operational procedures.

Job Type: Full-time

Pay: ?15,000.00 - ?23,000.00 per month

Benefits:

Food provided Provident Fund
Ability to commute/relocate:

Thirumala, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

management: 1 year (Preferred)
Work Location: In person

Expected Start Date: 26/07/2025