Job Description

Key Responsibilities

? Initiate outbound calls to customers for various purposes, including:

? Scheduling and confirming service appointments.

? Following up on previous service calls or inquiries.

? Promoting and explaining membership plans and special offers.

? Conducting customer satisfaction surveys.

? Accurately record and update customer information, call dispositions, and service details

in CRM platforms.

? Adhere to call scripts and company guidelines to ensure consistent and high-quality

customer interactions.

? Maintain a high level of product and service knowledge to effectively assist customers.

? Meet daily and weekly targets for outbound calls, appointments scheduled, or

membership enrollments.

Required Qualifications

? Educational Qualification: Graduate & above.

? Experience: 1-2 years of experience in an outbound call center role, preferably in a

service-based or sales environment.

? Communication Skills: Excellent verbal and written communication skills in English, with

clear and professional phone etiquette.

? Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and

other call center tools.

? Customer Focus: Strong commitment to providing excellent customer service.

? Work Ethic: Ability to work independently and as part of a team, demonstrating a

proactive and results-oriented approach.

Preferred Qualifications

? Prior experience in the HVAC, home services, or membership-based sales domain.

? Familiarity with CRM systems like Service Titan or similar Apps.

Job Type: Full-time

Pay: ?30,000.00 - ?50,000.00 per month

Application Question(s):

outbound calls experince , international sales experince
Experience:

10years: 1 year (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person