Job Description

Job description:
Manage Outbound Travel Operations: Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction.
Team Leadership: Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals.
Business Development: Generating leads for B2C.
Customer Service Excellence: Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers.
Vendor & Supplier Relations: Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery.
Process Improvement: Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management.
Compliance & Risk Management: Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements.
Reporting & Analytics: Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance.
Cross-Department Collaboration: Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs.
Language Proficiency: Multilingual and excellent communication.
Requirements
Required Qualifications:
Bachelor's degree in Travel & Tourism, Business Administration, Hospitality, or related field.
Minimum 5+ years of experience in outbound travel operations, with at least 2 years in a leadership role.
Strong destination knowledge across Europe, Southeast Asia, the Middle East, and the Americas.
Proven experience in team management and outbound sales conversion.
Familiarity with GDS platforms (Amadeus, Sabre), CRM tools, and travel planning software.

Skills Required