Job Description

Job description:

Manage Outbound Travel Operations:

Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction.

Team Leadership:

Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals.

Business Development:

Generating leads for B2C.

Customer Service Excellence:

Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers.

Vendor & Supplier Relations:

Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery.

Process Improvement:

Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management.

Compliance & Risk Management:

Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements.

Reporting & Analytics:

Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance.

Cross-Department Collaboration:

Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs.

Language Proficiency:

Multilingual and excellent communication.

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Experience:

Business development: 5 years (Required)
Work Location: In person