Job Description

:
This role is for one of the Weekday's clients
Salary range: Rs 200000 - Rs 400000 (ie INR 2-4 LPA)
Min Experience: 2 years
Location: Mumbai
JobType: full-time
We are looking for a customer-focused Outbound Customer Service Executive to manage customer interactions, handle queries and complaints, and support post-sales communication. The role involves outbound calling, managing customer feedback, and maintaining accurate records to ensure a positive customer experience.
Requirements:
Key Responsibilities

• Handle customer queries and complaints with professionalism and empathy.
• Make outbound calls to customers for follow-ups, issue resolution, and feedback collection.
• Monitor and manage customer reviews and ratings on e-commerce platforms.
• Ensure timely responses to customer concerns and maintain service quality standards.
• Maintain and update customer data, call logs, and reports using Excel.
• Coordinate with internal teams to resolve customer issues efficiently.
• Follow established communication scripts and service processes.

Qualifications & Skills

• Education: Any graduate.
• Experience: 1-3 years in customer service, telecalling, or outbound calling roles.
• Strong verbal communication and interpersonal skills.
• Proficiency in basic Excel and data management.
• Languages: English and Hindi.
• Ability to handle customer interactions calmly and professionally.
• Detail-oriented with good follow-up and documentation skills.

Preferred Attributes

• Female candidates preferred.
• Prior experience in outbound customer communication is an advantage.

Perks & Benefits

• Competitive salary with quarterly performance-linked incentives.
• Statutory benefits including Bonus, PF, and Gratuity.
• Fixed working hours: 9:30 AM - 6:00 PM.
• Work location: Head Office in Khar West (2-minute walk from the railway station).

Skills
Outbound Calling o Customer Service o Telecalling o Fluent English o Excel o Customer Handling

Skills Required