Job Description

Job Summary:

We are looking for a dynamic and experienced Outbound Travel & Tour Manager to lead our domestic and international tour operations. The ideal candidate will be responsible for end-to-end planning and itinerary (P&I) design, vendor coordination, and ensuring exceptional customer satisfaction for outbound group and individual tours.

Key Responsibilities:

Develop tailored outbound itineraries with a focus on client preferences, seasonality, and destination logistics

Manage end-to-end tour planning, including flights, hotels, transfers, visas, travel insurance, and sightseeing

Collaborate with global DMCs, tourism boards, and local partners for seamless tour delivery

Coordinate closely with the sales and operations teams to convert leads into bookings

Ensure tours comply with regulatory requirements and safety standards

Monitor feedback from travelers and implement continuous improvements

Stay updated with international travel trends, emerging destinations, and airline policies

Handle escalations and crisis management with professionalism and tact

Requirements:

Minimum 3 years of experience in outbound tours, preferably in a leadership or itinerary-focused role

Strong grasp of international destinations, travel documentation, and pricing strategies

Excellent negotiation skills and vendor management experience

Proficient in using GDS tools and travel CRM platforms

Strong communication, multitasking, and interpersonal skills

Ability to work under pressure and meet tight timelines

Preferred Qualifications:

Bachelor's degree in Tourism, Hospitality, or related field

Certification in IATA or equivalent

Language proficiency in Hindi, Bengali, and English

Benefits:

Competitive salary and incentive structure

Opportunity to work with a fast-growing, innovative travel brand

Job Types: Full-time, Permanent

Pay: ?40,000.00 - ?45,000.00 per month

Benefits:

Commuter assistance Paid sick time
Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus
Experience:

relevant: 3 years (Preferred)
Work Location: In person