Love & Cheesecake is a premium bakery brand known for crafting high-quality cakes, pastries, and desserts. We believe in delighting our customers with exceptional taste and service. We're expanding our presence and looking for passionate, customer-focused individuals to join our team.
Position Overview:
We are seeking a dynamic and experienced
Outlet Manager
to lead our team at the IC Colony, Borivali outlet. The ideal candidate will be responsible for day-to-day operations, team management, customer satisfaction, and achieving sales targets.
Key Responsibilities:
Manage the overall operations of the outlet including staff supervision, inventory, and sales.
Ensure high levels of customer satisfaction through excellent service.
Oversee product display, hygiene standards, and store ambiance.
Handle customer queries, feedback, and complaints professionally.
Train and mentor new and existing team members.
Monitor stock levels and coordinate with the central kitchen/suppliers for replenishments.
Track daily sales, maintain records, and report to senior management.
Ensure adherence to all company policies and standard operating procedures.
Requirements:
Minimum 3 years of experience in a similar role (preferably in a cake shop, cafe, or bakery).
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Customer-oriented mindset with problem-solving skills.
Flexibility to work in shifts, weekends, and holidays as required.
Benefits:
Opportunity to work with a reputed premium dessert brand.
Supportive work environment and career growth opportunities.
Employee discounts and incentives based on performance.
How to Apply:
Interested candidates can send their resume to recruitment@loveandcheesecake
Thanks
Bhagyashree
HR
Job Type: Full-time
Pay: ₹325,000.00 - ₹336,000.00 per year
Work Location: In person
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