Job Description

OTC Collections

From 3 to 7 year(s) of experience
9 Not Disclosed by Recruiter


Gurgaon/Gurugram




or

Roles and Responsibilities NEED RESUMES ON A DAILY BASIS WITHOUT FAIL. Below is the JD:- We are inviting applications for the role of MT, Collections! In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement. Responsibilities
Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email /phone queries on disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to supervise and supervise the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a standout colleague to process any ADHOC request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
Raise problems to senior staff members and or management as appropriate. Qualifications
Minimum qualifications
Any Graduate
Proven experience
Strong Communication Skills (verbal and written)
Knowledge of SAP Preferred qualifications
Good customer handling skills
High Energy level

Role:Collections Salary: Not Disclosed by Recruiter Industry:Accounting / Auditing Department:Customer Success, Service & Operations Role Category:Voice / Blended Employment Type:Part Time, Permanent

Key Skills
Solving QueriescollectionOperationsOTC
Education UG:Any Graduate

Company Profile

SKILLVENTORY
With leading Business process management company





Contact Company:SKILLVENTORY