Job Description

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Benefits
"Experience: 3-5 Years in BPO (Collections Experience)
Academics: B.Com/M.Com/MBA/ICWA/CA/B.Sc
Candidate should have exposure to F&A Process (Preferably in Accounts Receivable)
Responsibilities:

• Monitor accounts to identify outstanding debts

• Investigate historical data for each debt or bill

• Find and contact clients to ask about their overdue payments

• Take actions to encourage timely debt payments

• Process payments and refunds

• Resolve billing and customer credit issues

• Update account status records and collection efforts

• Report on collection activity and accounts receivable status

• Proven experience as a Collection Specialist or similar role

• Knowledge of billing procedures and collection techniques (e.g. skip tracing)

• Familiarity with laws related to debt collection (e.g. FDCPA) - Good to have

• Working knowledge of MS Office and databases

• Comfortable working with targets

• Patience and ability to manage stress

• Excellent communication skills (written and oral)

• Skilled in negotiation

• Problem-solving skills

• Experience in preparing SOPs and exposure to tools such as Visio

• Ready to work in night shift"