Managing customer accounts, including setting up new accounts, maintaining accurate records, and ensuring compliance with company credit policies.
Billing and Invoicing: Ensuring
accurate and timely billing of customer invoices, including processing invoices, managing invoice disputes, and maintaining accurate billing records.
Credit Management:
Assessing customer creditworthiness, setting credit limits, and managing credit risk.
Collections:
Implementing and managing collection strategies, including contacting customers with overdue invoices, negotiating payment plans, and escalating collection issues.
Reporting and Analysis:
Generating reports on accounts receivable, collections performance, and other key metrics.
Process Improvement:
Identifying and implementing process improvements to optimize the OTC process and improve collections efficiency.
Collaboration:
Working with other departments such as sales, customer service, and finance to resolve customer issues and improve collections performance.
Skills and Qualifications:
Bachelor's degree in finance, accounting, or a related field.
Experience in accounts receivable, credit management, or collections.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software.
Knowledge of ERP systems (e.g., SAP, Oracle) is often preferred.
Examples of Eaton OTC roles:Credit & Collection Analyst, Assistant Manager - OTC Collections, Collections Supervisor, and Collections Specialist.