Job Description

As a member of the

Credit & Collections

team for North America region, oversee all aspects of

collections operations

, including

managing receivables

,

resolving disputes, mitigating credit risk, optimizing cash flow, and ensuring stakeholder satisfaction

.

Manage a portfolio of customers in

receivables, collections, and order

review/release. Proactively initiate

collection calls

, conduct deep-dive investigations into related account issues, and negotiate timely resolutions for

credit disputes

.. Liaise with plants/warehouses, sales, finance, customer support, project managers, and other stakeholders to settle unpaid invoices. Negotiate dispute resolutions, document root causes, and escalate systemic issues. Identify delinquency patterns, lead corrective action plans, and drive improvements in past-due metrics. Participate in cross-functional process-improvement projects. Fully document new and existing processes; update standard operating procedures (SOPs) promptly. Communicate credit department policies, procedures, and best practices across the organization. Build and maintain strong relationships with internal/external customers and suppliers. Maintain accurate

credit & collections

files and electronic notes for every customer account. Keep customer

billing

information up to date in the

accounts-receivable ledger

and ERP system. Ensure full compliance with internal audit requirements, company policies, and relevant regulations.

Required Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or related field. Minimum 2-3 years of hands-on experience in

accounts receivable, collections, and dispute management.

Strong written and verbal communication skills in English.
Job Type: Contractual / Temporary

Pay: ₹284,466.08 - ₹1,204,332.09 per year

Benefits:

Food provided
Work Location: Remote