Job Description

Role: OTC Admin
Location: Pune, Kharadi
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Responsible for handling information received from clients through emails. The main tasks of the OTC Admin will include the resolution of credits for returns requests received in the HealthPoint mailbox; reviewing, triaging, and dispatching requests to the different OTC areas based on factors such as request type, account, impact, priority, urgency, etc.
What will you be doing?

• Monitor, resolve, and respond to credit return cases for the customer, HealthPoint
• Distribute incoming emails received in OTC mailboxes.
• Review and distribute voicemails left in the OTC IVR system.
• Perform other tasks as assigned.
• Nurture strong collaborative relationships with internal customers and collaborators, including collections, Treasury, credit management, and any other departments.

What will you need to be successful?

• Education: Preferred qualifications include a degree in finance & accounting or equivalent experience. Additionally, candidates with a B.Com, M.Com, or MBA, or equivalent experience, are strongly encouraged to apply.
• At least 1-2 years of experience in an international environment, preferably in Collections, Cash Application, Order to Cash (OTC) department.
• A proven record of operational improvements will be an asset.
• Excel skills at an intermediate level.
• SAP experience preferred.
• Proficient in English communication (written and spoken). Ability to communicate optimally with colleagues and customers across the Finance Operations team and the wider business. Excellent verbal and written communication skills.
• Apply a customer-first approach to anticipate and deliver customer needs and expectations.
• Demonstrates knowledge and understanding of the business, the business objectives, the commercial drivers, and the competitive environment within the healthcare/medical devices industry.
• Digital literacy with the ability to use MS Outlook, Excel, Word, PowerPoint, etc.

You Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website ( ).
Other reasons why you will love it here!

• Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents/Parents-in-Laws Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.

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