Job Description

We are looking for a motivated and detail-oriented

OTA and Reservation Executive

to join our team. The ideal candidate will be responsible for managing online listings, guest communication, pricing, and reservation coordination across all OTA (Online Travel Agency) platforms.

key Responsibilities

Manage and update hotel room inventory, rates, and content across all OTA channels and the property management system (PMS). Monitor and analyze OTA performance to optimize revenue and occupancy levels. Coordinate with the sales and revenue management teams to implement dynamic pricing strategies and promotional campaigns. Handle guest inquiries and reservations received through phone, email, and online channels promptly and professionally. Ensure accurate reservation details, payment processing, and guest information in the system. Monitor competitor rates and market trends to identify business opportunities. Maintain strong relationships with OTA account managers and respond to partner queries efficiently. Prepare regular reports on booking trends, channel performance, and revenue forecasts.

Requirements

Bachelor's degree in Hospitality, Tourism, or related field. Minimum 2-5 years of experience in hotel reservations, OTA management, or revenue management. Strong knowledge of OTA extranets (Booking.com, Expedia, Agoda, etc.) and PMS/channel manager systems. Excellent communication and organizational skills. Proficiency in MS Office; experience with RMS, Opera, or similar systems is an advantage. Detail-oriented, analytical, and capable of multitasking in a fast-paced environment.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person