We are looking for a proactive and detail-oriented
OTA Analyst
to join our team immediately. In this role, you will be responsible for managing reservations, updating and monitoring online travel agency (OTA) platforms, ensuring accurate property listings, and delivering exceptional customer service.
Qualifications:
Graduate or Postgraduate in any discipline
0-2 years of experience in hotel reservations or the travel industry
Familiarity with OTA platforms and reservation systems
Strong attention to detail with a focus on data accuracy
Good technical and communication skills in English
Prior knowledge of the hospitality industry or vacation rentals is an added advantage
Key Responsibilities:
Manage hotel reservations and inventory across multiple platforms
Optimize backend settings on OTA websites
Real-time inventory management on platforms like Airbnb, Agoda, MakeMyTrip (MMT), and Booking.com
Operate and manage channel management software
Support online sales efforts and contribute to business development
Build and maintain strong relationships with customers through effective communication
Provide clear, accurate, and comprehensive information about our holiday homes and services
Handle escalated issues and demanding customers professionally
Collaborate effectively with team members and property owners
Job Types: Full-time, Permanent
Pay: ₹16,500.00 - ₹22,000.00 per month
Benefits:
Cell phone reimbursement
Flexible schedule
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Hospitality: 1 year (Preferred)
Reservation: 1 year (Preferred)
Work Location: In person
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