5 to 7 Years
Full Time
Mumbai
As per industry standard
Reporting HR Contact Details
hr@ftv.ind.in
Opening - 1 Positions
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Develop and execute the comprehensive Online Reputation Management strategy for the brand .
Lead the response protocol for all online feedback, handling escalated issues and defining the brand's tone of voice .
Act as the primary liaison with PR, Legal, and Senior Management for crisis management and strategic messaging .
Analyze ORM data to deliver high-level reports with strategic, actionable insights to leadership .
Design and implement proactive campaigns to build a positive brand image and mitigate potential risks .
Manage ORM tools, budgets, and mentor a team of specialists .
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Key Responsibility Areas
Measurable improvement in overall brand sentiment and online ratings .
Effective and swift resolution of brand reputation crises with minimal negative impact .
Strategic value of insights delivered to leadership, influencing business decisions .
Successful implementation of proactive reputation-building initiatives .
Leadership and development of the ORM team .
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Qualifications
* Diploma/ Degree/ Masters In Related Field
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