Ensure all the assigned activities orders/agreements/emails requests are processed within the agreed TAT & quality.
Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.
Adhering to Business/Process requirements as per SOP/Training Module.
Develop in-depth knowledge of their process/business
Complete RCA(Root Cause Analysis)for any escalations received for the team with appropriate CAPAs
Understand and have end to end process knowledge for the process
Ensure all assigned application UATs are completed within schedule
Ensure Quality Audited whenever required for the team
Be the key resource and support for the Account Manager in the sales process
Assist the sales person in preparing trials, agreements and liaise with Fulfilment to ensure the timely entitlement of the service; create proposals
Liaise with Regional E-Helpdesk and Fulfilment on any access and entitlements issues; Data accuracy;
Team Work
Plan and work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
Provide flexible support for team members and other teams. Demonstrate a positive and flexible approach to changing business priorities.
Develop a network necessary to knowledgeably respond to customer enquiries, requests and claims etc., "
Process Improvement "\xe2\x80\xa2 Identify and escalate recurring or consistent problems with system functionality and process.
Contribute ideas to the improvement of Process.
Is able to effectively identify and analyse problems and propose solutions.
Personal Development
Actively seek opportunities for personal development including progression across the wider department.
Be open in communication and react constructively to feedback to improve your performance"
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working remotely from home and at our office in a hybrid working style
Working flexible hours - flexing the times you work in the day
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Group Health Insurance Policy (covering self and family)
Group Life insurance/accident policy
Generous long-service awards
New Baby gift
Subsidised food provided (applies to India- Chennai)
Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
Free Transport provided to and from the office (applies to India-Chennai)
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world\xe2\x80\x99s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us
PURPOSEFUL WORK When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve. GROWING EVERY DAY Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. COLLEAGUES WHO CARE You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities. Join us
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .