Job Description

Job Summary:

Role

: Team Lead/Assistant Manager

Skill:

Order To Cash

Experience

: 8 year to 10 years

Job Location

: Chennai

Shift:

US Shift

Required skills/responsibilities

Deliver a full range of O2C services in compliance within timeframe for the below mentioned sub processes


Cash Applications


Helpdesk (Emails )


Others: AR Month end close, reconciliation, reporting etc


Performing compliance verification/approval and quality review


Review timely inputting or matching, accuracy, completeness and reconciliation of all invoices


Researching/reconciling of accounts payable and supplier statements


Quality control review Arrange for periodic trainings to the staff to be aware of the changes in the accounting policies and procedures as well as customer specific changes


Periodic calls and meetings with client to discuss SLA compliance and ongoing plans to improve processes


< p normal"="" style="line-height:105%">Proactively identify and mitigate O2C process risks
Address escalations Monitor team's KPI report


Improve & implement O2C best practices


Provide exceptional client service along with the ability to develop excellent client relationships


Plan for and develop overall process calendar and coordinate timing and inputs with AP team


Review operations trend and project volume of transactions


Manage and mentor members of AP team to greater levels of effectiveness and engagement


Responsible for process back up creation and resource allocation


Creating team goals that are in line with overall strategies


To manage end to end skillset operations in line with the Unit objectives OR company plan thereby contributing to business performance improvement


Managing & improving Customer Experience Managing AHT, Utilization, Outliers, Attendance, and Attrition Performance reviews Effective Floor Management during volume processing and TAT Employee Development & improvement of Employee satisfaction index Succession Planning

Eligibility

Graduates and/or post graduates with 8 to 10 years of relevant work experience


College graduates with Finance/Accounting degree


End to End Knowledge in Finance, P2P Process


Good Knowledge of MS Office Word, Excel and Powerpoint

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Support Executive

Job Id

382239

Desired Skills

F-Accounts Receivable | Finance
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE