Job Description

Skill required:

Order to Cash - Account Reconciliations

Designation:

Order to Cash Operations Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Accounts Receivable Helpdesk Team Lead will be responsible for managing the team s workload distribution, ensuring all metrics are met, and issues are escalated. Also responsible to review, analyze and respond to inquiries received from customer/agencies/advertisers and client requester. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account.

What are we looking for?

Lead a team of customer support representatives to ensure that all customer inquiries, issues, and concerns are resolved promptly and professionally. Develop and implement effective strategies to improve customer satisfaction and loyalty. Collaborate with cross-functional teams to identify and address customer needs and pain points Monitor and analyze customer support metrics, such as total resolution time, first response time, customer satisfaction, to identify areas for improvement. Develop and maintain comprehensive knowledge of our products and services to effectively address customer inquiries and issues. Ensure that all customer interactions are handled in accordance with Meta policies and procedures. Manage and maintain accurate records of customer interactions and resolutions. Provide regular reporting and insights to Accenture and Meta on customer support performance and trends. Continuously monitor and evaluate the effectiveness and performance of the customer support team and implement improvements as needed. Foster a positive and supportive team environment that encourages collaboration, innovation, and continuous improvement. Proven experience in utilizing processes and tools to drive the reporting team in completing tactical tasks and meeting SLA delivery. Demonstrated understanding of stakeholder mapping (including other Accenture teams and Meta POC) and cross-functional interactions to facilitate comprehensive solutions. Ensure high-quality service delivery by managing critical points and enhancing the execution of individual tasks. In-depth understanding of root causes of potential problems and timely escalation of risks to the manager. Ability to guide the team in resolving out-of-DTP situations and solving complex issues under pressure. Collaborate to solve complex scenarios and inspire a proactive spirit within the team. Reliable and proactive approach to entrusted tasks, with a knack for thinking outside the box. Adaptable, especially during month, quarter, and year-end closings. Fluent in English, both oral and written, to effectively communicate with clients and teams. Possesses exceptional business acumen to effectively guide the reporting team Min 5 years of demonstrated work experience in managing 5+ analysts within customer experience and basic accounting principles (refunds processing) 1-2 years of experience in leading and motivating a

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of increasingly complex problems o Your day to day interactions are with peers within Accenture o You are likely to have some interaction with clients and/or Accenture management o You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments o Decisions that are made by you impact your own work and may impact the work of others o In this role you would be an individual contributor and/or oversee a small work effort and/or team o Please note that this role may require you to work in rotational shifts




Any Graduation