Job Description

Skill required:

Order to Cash - Credit Management & Assessment

Designation:

Order to Cash Operations Analyst

Qualifications:

BCom

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Role: The incumbent should be an expert in Order management process Working as SME role for performing AR Sales Order processing o Understanding end to end understanding of order management processes right from reviewing till execution/billing generation. o Review orders for accuracy in pricing, quantity, and delivery details, ensuring all information is complete and correct. o Do the compliance checks before order processing in terms of credit limit review, customer BGC and share all inputs with client. o Work with internal teams of client i.e.. Finance, logistics for any order management related disputes. Functional Responsibilities: o Complete understanding of AR Billing, order management process, o Conduct quality check publishes the results and provides required feedback to teams to drive improvement in accuracy of process. o Evaluate customer credit worthiness before processing order management process. o Prepare the SOPs, daily/weekly/monthly reporting for AR Billing activities in scope. o Generate lean ideas and improvements in process by delivering the improved process controls, productivity, and accuracy. o Must be an expert in solving any order management related exception o Prepare and send out invoices in accordance with business rules specified by client o Responsible to interact/communication o Distribute invoices to the customers in a timely manner o Perform calculations on the billing as per agreed instructions with the client o Generating lean ideas and providing inputs to process leads for improvement opportunities in process. o Analyzes Billing related issues, understands, and explains variances, and proactively identifies potential problems and solutions o Initiates and facilitates the sharing of process knowledge and best practices within the team and across the engagement and can impact and influencing others o Interact with client SMEs, Lead for daily work and process related issues and work on resolutions received, raise appropriate queries if required to clients and 3rd parties o Resolving the process related queries, discuss and drive the process changes/updates received from client o Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. o Execute the process controls defined by process leads and provide status update with 100% compliance. o Remain up to date on Billing policies and regulations

What are we looking for?

oClient Management oContract management Qualifications: o Minimum 7-8 years of order management or related process experience in Finance & Accounting function out of which 1.5 to 2 years in BPO or shared service centers. o Minimum bachelor's degree in finance accounting or related field o Good knowledge of Billing process System & applications o Experience of working in SAP S4 Hana, would be an added advantage o Good knowledge of MS Excel & word o Having advanced excel knowledge would be an added advantage. People Management Responsibilities: o Play the role of trainer/coach for new joiners/freshers and CL 12 resources. o Act as second in command in absence of immediate supervisor of process. o Work allocation and timely completion of tasks. oMicrosoft Excel oMicrosoft Excel VBA Programming Communication & Interpersonal skills o Ability to interact with customers for daily operational activities with client SME o Excellent communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails. o Closely work with team lead to drive process/organizational initiative o Must be able to communicate both orally and in writing to influence others through one-on-one conversations, governance calls with clients.

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of lower-complexity problems o Your day to day interaction is with peers within Accenture before updating supervisors o In this role you may have limited exposure with clients and/or Accenture management o You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments o The decisions you make impact your own work and may impact the work of others o You will be an individual contributor as a part of a team, with a focused scope of work o Please note that this role may require you to work in rotational shifts




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