Job Description

Role Overview:

We are looking for a detail-oriented Order Processing Executive to manage website orders end-to-end, ensure smooth coordination with logistics, and handle basic customer support queries related to orders.

Key Responsibilities:

Process and manage daily website orders accurately and on time Handle order lifecycle on EasyEcom (order confirmation, invoicing, shipping, returns) Coordinate with warehouse and logistics partners for timely dispatch and delivery Monitor order status, cancellations, RTOs, and returns Update order-related data and maintain records Handle customer queries via email/WhatsApp/calls related to orders, deliveries, returns, and refunds Resolve customer issues politely and efficiently, ensuring good customer experience Escalate issues when required and follow up for closure

Requirements:

Prior experience in website order processing or ecommerce operations Hands-on experience with EasyEcom (mandatory/preferred) Basic understanding of ecommerce workflows and logistics Good communication skills (written and verbal) Customer-centric attitude with problem-solving skills Attention to detail and ability to manage multiple orders

Preferred Skills:

Experience in D2C or ecommerce brands Familiarity with courier dashboards and CRM tools
Job Type: Full-time

Pay: ?18,000.00 - ?20,000.00 per month

Work Location: In person